Our goal is to make the process of requesting reservations and checking or updating those requests as simple as possible. Just follow these three easy steps:
Step 1: Submit Request
First, complete and submit the on-line new request form. Your reservation request is given the status of 'Pending' and you are assigned a reservation request ID. You will receive an email notifying you of your reservation request.
Step 2: Receive Confirmation
Next, your reservation request will be processed by the Motor Pool staff. All attempts will be made to fulfill your reservation request. Most requests are responded to within 1 hour (during normal business hours). If the request can be fulfilled, then the reservation request is given the status of 'Approved'. You will receive an email notifying you of your reservation approval.
At any time, my schedule may be used to view the status of your reservation request(s) on-line. Additionally, you may cancel or request changes to your reservation request(s).
Note: If your reservation request is 'Rejected' or 'Cancelled' then you will receive an explanation with your email response indicating the reason.
Step 3: Pick-up Vehicle
Finally, pick-up your vehicle at the requested location identified on your reservation confirmation. You should be sure to review our policies (if you are not familiar with them) and our current vehicles and rates. If you need any further assistance, please contact us by email, by phone (during normal business hours), or by fax.
After the vehicle is returned, please be sure to provide us with feedback on your experience with Motor Pool.